Dentora

Legal

Privacy Policy

This Privacy Policy explains how Dentora ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit https://dentora.in or make a purchase from us. We are committed to protecting your privacy and handling your data in an open and transparent way.

Last updated: 18 July 2026

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our site, and information from third parties (such as our payment and logistics partners).

Information you provide includes your name, email address, phone number, shipping and billing address, GST details, and any message you send us through a contact or lead form.

Information collected automatically includes your IP address, browser type and version, device identifiers, pages visited, time spent on pages, referral URLs, and cookies or similar technologies placed on your device.

Information from third parties includes identity and payment verification data from our payment gateway (Razorpay) and delivery status data from our courier partners.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and returns;
  • Verify your identity, authenticate your account, and prevent fraud;
  • Communicate with you about your orders, account, and updates to our policies;
  • Provide customer support and respond to your enquiries and requests;
  • Send marketing communications where you have opted in (you may unsubscribe at any time);
  • Improve our website, products, and services through analytics and internal research;
  • Comply with applicable laws, regulations, and legal processes, and enforce our terms.

3. Legal Basis for Processing

Where the applicable data protection law requires a legal basis, we process your personal information relying on your consent, the performance of a contract with you (to deliver your order), compliance with our legal obligations, and our legitimate interests in operating a safe and efficient business.

4. Sharing Your Information

We do not sell your personal information. We share it only as necessary to operate our business and as described below:

  • Service providers such as payment gateways (Razorpay), courier and logistics partners, email and SMS service providers, and cloud hosting providers, under appropriate contractual obligations of confidentiality.
  • Legal and regulatory authorities where required by law, court order, or to protect our rights, property, or safety.
  • Business transfers in the event of a merger, acquisition, or sale of all or a portion of our assets, subject to the same confidentiality obligations.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, keep you signed in, and understand how the site is used. You can control cookies through your browser settings, but disabling them may affect site functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. We also retain records (such as order history and tax invoices) for as long as required by Indian tax and corporate law, after which they are securely deleted or anonymised.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or delete your personal information, withdraw consent, object to or restrict certain processing, and request a portable copy of your data. To exercise these rights, contact us at admin@dentoraa.com.

9. Children's Privacy

Our site and services are intended for dental professionals, clinics, and hospitals. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us so we can delete it.

10. Third-Party Links

Our site may contain links to third-party websites (such as social media or product brand pages). We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via the site or by email where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: